Hi there, I’m Gary 👋

I lead product & experience innovation.

Currently, I’m an Experience Design Lead at Pega.

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About me

I’m an Experience Design Lead who focused on UX strategy and implementation.

I help businesses and decision-makers enable innovation, create and deliver meaningful product & service experiences, transform their organizations, and develop scalable design capability through advocating Design Thinking and employing processes of strategic design, design research, and service design.

An experienced design practitioner and leader, I’ve been working in design for digital products & services since the nascent days of the web, delivering countless products for a vast number of clients spanning a range of industries.

I love to maximize my combined experience as a designer and leader to build, inspire and lead talented cross-functional teams that solve genuine customer problems and innovate across the entire product development lifecycle, delivering the most positive impact possible for the organization, its people, and its customers.

Outside of work I find inspiration through photography, meditation and traveling with my wife and my little boy. My hunger and curiosity for life drives me to experience everything and document all that it has to offer. This thirst for exploration and willingness to fail is evident in all of my work.

My capabilities, design philosophy and process
Capabilities
UX Strategy
Product Leadership
Design Sprints
User Research
Usability Testing
Service Design
UI Design
Design Systems
Workshop Facilitation
UX Team Leadership

A few customers I’ve worked with

Selected case studies

Changing Time

Leverage Design Sprint to understand problems behind complex time reporting process and then improving it

View Case Study
timesheet

Rebranding Northrop Grumman

Improve brand perception and user experience through user research and user-centered redesign

View Case Study
ngwebsite
Making Better Products, Faster

Solving Anthem Blue-Cross’ issue of user experience inconsistency, development process misalignments, and wasted development time by employing an internal design system

Design System
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